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"Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Departments did not always have effective systems for identifying risks. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Even the food was great! The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. It is great to hear that you received excellent care and treatment in Maternity Department. Stourbridge, First amu then onto ward A2. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. In fact, we're the only hospital in Broward Learn more. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. I want to especially thank the We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning They tell me everything they're doing.". We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. the service is performing badly and we've taken enforcement action against the provider of the service. To call the information desk from within the hospital, dial extension 7081. We found that people's complaints and comments were taken seriously and escalated when appropriate. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Located in the main lobby of Russell Medical. Risks within the emergency department were not always identified and escalated appropriately. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published One staff member said, "I am proud to be working for this trust.". We are continuing to monitor progress against these. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Visit https://www.careopinion.org.uk We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. These send information about how our site is used to a service called Google Analytics. Mill House Coffee is []. This meant that shortfalls were identified so that improvements could be made. We rated it them as requires improvement because: Published Patient Experience Team. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. skip navigation 8 June 2012. - we'll pass your stories to the people in health and social care who can make a difference. At least one standard in this area was not being met when we inspected the service and All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Such a lovely Dr and an asset to the hospital. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. The trust employs around 4,147 whole time equivalent staff (WTE). Suspended ratings are being reviewed by us and will be published soon. We received information from the trust and other bodies monitoring the trust. 18 April 2018. Our rating of caring was good overall. Allied health professionals made up the largest group of staff required for imaging services. Browser Support Staff were unable to describe what fit to sit meant or any criteria for this assessment. Guest hospital is a satellite hospital which offers additional outpatient facilities. Published Some people told us they would like more variety. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Any other browser may experience partial or no support. Follow BBC West Midlands on Facebook, Twitter and Instagram. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. What we found is summarised within the overall summary. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Since the last review, we have continued to monitor the trust and progress against their action plan. They said the symptoms indicated COVID. I'm feeling more optimistic about my treatment. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. For Covid-19 Test Results or Patient Portal registration please call the number below. All the best and take care. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). All the best and take care. Out NHS is amazing all staff were professional and amazing. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. Pensnett Road, Dudley, West Midlands, DY1 2HQ The firm said it had complied with the order and the safety of staff and patients was its top priority. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. All rights reserved. We spoke with 44 people who were using the service or their relatives. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. This is the major ED in the area and serves the population of Dudley and surrounding areas. All rights reserved. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Dudley The hospital trust said concerns related to Mitie's offices. Staff were really lovely. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. All the best and take care, Pensnett Road, Dudley, West Midlands, DY1 2HQ. Some patients with suspected sepsis were not identified or managed appropriately. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Medical secretaries: Bev/Ruth (ext. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Russells Hall Hospital Accident and emergency Following streaming or triage in emergency departments (EDs), Specialists (e.g. The hospital states this is the largest donation in Russell Medicals history. I felt really listened too when I was at my worst and feeling hopeless. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - We don't rate every type of service. Russells Hall Hospital Some patients with suspected sepsis were still not being identified or managed appropriately. Again thank you and i would recommend this hospital to all my family and friends. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Let us know if this is OK. Well use a cookie to save your choice. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. ADVERTISEMENT: Services or products are not endorsed by the Trust. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. AEC/RAB (ext. Change my preferences All the best and take care. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. AEC was well run and escalated patients that they couldnt manage. The emergency department (A&E) is busy and overstretched. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. It is great to hear that you received excellent care and treatment in the Emergency Department. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Patient Experience Team. (01384) 456111, Provided and run by: You can search by name or top speciality. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Can Nigeria's election result be overturned? The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. We are carrying out a review of quality at Russells Hall Hospital. We use this information to improve our site. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Our mission is simple: Being the best because, we care. Our rating of effective was good overall. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Went here with my young daughter, to A and E, all staff were very helpful and kind. We are continuing to monitor progress against these. For common health problems visit your pharmacist, GP or walk-in centre. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The the service is performing exceptionally well. Covid-19 Release of Information Call Line: 256-215-7461 []. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Russell Medical became a part of UAB Health System in January, 2020. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Only a small proportion relates to the emergency department itself. The diagnostics service was not up to date with the most recent ionising radiation regulations. We spoke with 22 members of staff of various roles and grades. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. [Very happy with 'Staff attitude'] 3136/3139) Vikki Thompson, AMU (ext. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. We were not assured that all patients allocated to wait on the corridor were safe. Our inspection of the trust covered only this hospital and community services. How could this website work better for you? 4 years ago, I attended this unit after a visit to my gp. I would recommend you, thankyou again. Good Copyright 2021 WSFA 12 News. or call us on 0845 113 0012, Response from The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The trust have worked with us and have kept us informed of developments and changes. We are currently in the Yellow category for Visitor Risk Level. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. financial benefits and cost savings for hospitals, and often for patients too. the service is performing badly and we've taken enforcement action against the provider of the service. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. People could not always access services when they needed. We will publish a report when our review is complete. there are some services which we cant rate, while some might be under appeal from the provider. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. We are continuing to monitor progress against these. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Health Education England will join us in April 2023. About: Bus operators. The service provided care and treatment based on national guidance and evidence of its effectiveness. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Staff were not always using clinical judgement alongside NEWS scoring criteria. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. 15 March 2011, In The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. I could not fault staff, very professional, and polite, a credit to your hospital. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. (Purple), High I was looked after from the time I arrived until the time I left by very compassionate members of the team. The BBC is not responsible for the content of external sites. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. review titled Amazing staff can't thank them all enough! 2023 Russell Medical. B65 8DA, In We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Acute Medicine Department - The Dudley Group NHS Foundation We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The senior led team will review you on a daily basis, including weekends and bank holidays. This is not my first experience of this hospital not checking information relayed to them by 111. The service made sure staff were competent for their roles.

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