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You can access specific privacy information for Friend Spotter . When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Gift Vouchers can be purchased for specific events when available. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. No, Ticketek Gift Vouchers are not reloadable. How can I get Ticketek to sell tickets to my event? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. How do I arrange for a new membership card to be sent out? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Yes, if you don't log in you will see a selection of national events. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Your confirmation email will include all of your delivery details, plus your customer information. Invitee A changes their mind and does not proceed with their purchase. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. How do I find my tickets once they are in Passbook? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. The term including when used in these Terms and Conditions is not a term of limitation. The mobile number provided will be sent your mobile ticket/s 8. How to resell a Ticketek ticket - Tixel Blog Can I use more than one Ticketek Gift Voucher in the same transaction? Please note that there will be large wait times on the phone when dining tickets go on sale. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. I've sent an email invitation but some or all of my friends did not receive them. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Upload your ticket. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. 4 0 obj 2 0 obj You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Do I have to save my credit or debit card details? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. FAQs | NZC The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Can I request a partial refund on my purchase if I have selected Refundable tickets? How do I find out the expiry date of my Ticketek Gift Voucher? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Venue/City Box Office - collect tickets when you arrive in New Zealand. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. 13+ - Adult Ticket. To do this, please check the 'keep me signed in' box when you log in. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You now have the option to have your sign in details remembered for your next visit. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. iPad, tablet PC, laptop) to gain entry to an event? Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre They will be assigned the next two seats along (next to Invitee A). <> Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. If magnified, the display may be blurry. General We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ticketek will use reasonable efforts to notify you of such action. I had the opportunity to study abroad in Australia during the summer of my Junior year. You must allow adequate time for collection or delivery of tickets. You can log in with your email address and password to access member only content. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Your barcode will be on the first page that opens (the homepage). Accept the Ts&Cs and "Submit" 9. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. My Ticketek Ticket Delivery. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Please comply with any stated ticket limit for this event. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm.

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