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Belkin and you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries of this Agreement and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary. This Agreement does not provide for usage rules for the App that conflicts with the App Store Terms of Service as of the date you entered into this Agreement, and you acknowledge that you have had the opportunity to review the App Store Terms of Service. EU RESIDENTS . DISCLAIMERS, GENERAL EXCLUSIONS AND LIMITATION OF LIABILITY: IN SOME JURISDICTIONS AND CIRCUMSTANCES, IT IS POSSIBLE TO EXCLUDE AND/OR TO LIMIT BELKINS LIABILITY TO CONSUMERS. THIRD PARTY PRODUCTS AND SERVICES . INTELLECTUAL PROPERTY RIGHTS . 15. For instructions, click. IF YOU ARE LOCATED IN THE UNITED STATES, THIS AGREEMENT CONTAINS A DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION IN SECTION 17, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS WITH RESPECT TO DISPUTES YOU MAY HAVE WITH BELKIN. Belkin warrants that any media (such as a CD or USB stick) on which the Software may be provided will be free from defects in materials and workmanship under normal use for 90 days from the date of its original purchase (the Warranty Period). Software means any and all firmware programs and associated files provided with respect to the Product; any and all software programs, applications or apps and associated files provided with respect to the Product; all modified versions of and upgrades or improvements to such programs (such as those provided via web-based updates), all subsequent versions of such programs, and all copies of such programs and files. If you opt-out, you will retain your right to file a lawsuit. 11. Find and tap "Set up a New Product" in the main menu. 16. Use of either the Software or user documentation or both constitutes agreement by the U.S. Government that the Software and user documentation are commercial computer software and commercial computer software documentation, and constitutes acceptance of the rights and restrictions herein. Belkin International, Inc. This Limited Warranty is void if failure of the media has resulted from accident, abuse, or misapplication. Belkin hereby grants you the right to use: (i) where your Product is not a Small-Medium Business or SMB branded Product, for your personal, non-commercial purposes; or (ii) where your Product is a Small Medium Business or SMB Product, for your personal or commercial use; copies of the Software in object code form on devices that you own (or, in the case of firmware, one copy of the firmware in object code form solely on the Product relating to the firmware). IF EITHER PARTY BRINGS A DISPUTE IN A COURT OR OTHER NON-ARBITRATION FORUM, THE ARBITRATOR OR JUDGE MAY AWARD THE OTHER PARTY ITS REASONABLE COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS FEES) INCURRED IN ENFORCING COMPLIANCE WITH THIS BINDING ARBITRATION PROVISION, INCLUDING STAYING OR DISMISSING SUCH DISPUTE. 2. HOWEVER, FOR A DISPUTE OF $2,500 OR LESS, YOU MAY CHOOSE WHETHER THE ARBITRATION IN ANY OF THE SIX REGIONAL VENUES PROCEEDS IN PERSON, BY TELEPHONE, OR BASED ONLY ON SUBMISSIONS. Any suppliers of Belkin shall be direct and intended third-party beneficiaries of this Agreement, including without limitation with respect to the disclaimers of warranties and limitations on liability set forth herein. LICENSE RESTRICTIONS . Third-party trademarks mentioned are the property of their respective owners. ALL LIFE THREATENING AND EMERGENCY SITUATIONS SHOULD BE DIRECTED TO THE APPROPRIATE EMERGENCY RESPONSE SERVICES IN YOUR AREA. 6. In addition, Belkin may seek injunctive relief in any court having jurisdiction to protect its intellectual property rights. We're here for you. If you are a resident of one of those countries or jurisdictions, any action arising out of or relating to this Agreement may be brought exclusively in the appropriate state or federal court in Los Angeles, California, and Belkin and you irrevocably consent to the jurisdiction of such courts and venue in Los Angeles, California. Enter the email address you used when creating your account. No failure or delay in exercising any right or remedy shall operate as a waiver of any such (or any other) right or remedy. This Agreement shall bind and inure to the benefit of the parties and their successors and permitted assigns. Page 16: After Setup. All provisions of this Agreement except for Section 1 and the limited warranty in Section 12 (the first paragraph) will survive termination. DO NOT BUY A LINKSYS VELOP. First, you want to connect your Velop to your ISP's router in bridge mode, and then reboot everything. The courts in some countries or jurisdictions will not allow for dispute resolution by arbitration or waiver of classwide claims by you. Need Help? Linked Sites are not under Belkins control, and Belkin is not responsible or liable for and does not endorse the content or practices of such Linked Sites, including any information or materials contained on such Linked Sites. THIS AGREEMENT IS TO BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE INTERNAL LAWS OF THE STATE OF CALIFORNIA WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW RULE THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION (OTHER THAN THE INTERNAL LAWS OF THE STATE OF CALIFORNIA) TO THE RIGHTS AND DUTIES OF THE PARTIES. Belkin is not obligated to provide any maintenance or support for the Open Source Software or any Product Software that has been modified by you pursuant to an Open Source Software license. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Belkins sole responsibility. The light on the front of your node gives you information about the node's operation. 12045 East Waterfront Drive If you turned offHomeKit Integration as a temporary fix you are welcome to turn it back on and then toggle the WPS button on and then off in the Linksys app. To make a claim under this Limited Warranty, return the defective media along with the sales receipt directly to Belkin at the address indicated below, or you can contact the Belkin Support Team in your area as indicated below. ARBITRATION PROCEDURES AND FEES . Examples of open source licenses include: (a) GNU's General Public License (GPL) or Lesser/Library GPL (LGPL); (b) the OpenSSL License; (c) the Mozilla Public License; (d) the Berkeley Software Distribution (BSD) License; and (e) the Apache License. YOU AND BELKIN EACH ACKNOWLEDGE AND AGREE THAT ANY CLAIM, DISPUTE OR CONTROVERSY BETWEEN YOU AND BELKIN ARISING OUT OF OR RELATING TO (1) THIS AGREEMENT, INCLUDING THE VALIDITY OF THIS SECTION, AND (2) YOUR USE OF SOFTWARE AND/OR PRODUCT(S) UNDER THIS AGREEMENT (COLLECTIVELY, THE DISPUTE) SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY A MUTUALLY AGREEABLE NATIONALLY RECOGNIZED ARBITRATION AUTHORITY PURSUANT TO ITS CODE OF PROCEDURES THEN IN EFFECT FOR CONSUMER-RELATED DISPUTES. 10,213 Related Networking Questions > < > You may also mean a person who has downloaded the Software from an authorized website, such as http://www.belkin.com or from an authorized application market or store, such as Apples App Store or Google Play (each such application market or store is referred to in this Agreement as an App Store and collectively as App Stores). 8. . You MUST reset the rest of your secondary nodes and set up your Velop system all over again. Product Claims. Linksys Velop Child not Connecting | Reset Velop Node | Velop Node Firmware Update Ascertain that the node's factory defaults are in place. All U.S. Government users acquire the Software and user documentation with only those rights herein that apply to non-governmental customers. I did the setup WITHOUT Bluetooth by manually logging into the router Wi-Fi provided at the bottom of the node. Then, turn the power back on. In all other circumstances, this Agreement will be governed by California law, without reference to its or any other jurisdictions conflict of laws principles. Chat with a customer support agent directly from your desktop or phone. MANDATORY ARBITRATION . ANY DECISION OR AWARD BY THE ARBITRATOR RENDERED IN AN ARBITRATION PROCEEDING SHALL BE FINAL AND BINDING ON EACH PARTY, AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. Otherwise if you are located in Europe and are not a natural person, the laws of the United Kingdom shall apply to all matters arising from or relating to this Agreement (without reference to its choice of law provisions) and all disputes related thereto are dealt exclusively by the competent courts of the United Kingdom. We are aware that some customers are experiencing stability issues with our Velop products after a recent firmware update. [5] This is where you can configure things like your wireless network name, password, and preferences. Notwithstanding anything to the contrary in this Agreement, by using the Software, you acknowledge and agree that it is solely your responsibility to understand the terms of this Agreement, as well as the terms of use of any App Store that may be relevant to the Software or the Product. ONLY THOSE EXCLUSIONS AND LIMITATIONS THAT ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND, IN SUCH INSTANCES, BELKINS LIABILITY WILL BE LIMITED ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. Customers may experience a blinking blue LED on the child nodes after the update. ACCORDINGLY, IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE SECTIONS BELOW ENTITLED LIMITED WARRANTY AND DISCLAIMER AND GENERAL EXCLUSIONS AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. Warranty: Belkin is solely responsible for the warranty in this Agreement, whether express or implied by law, to the extent not effectively disclaimed. [3] 2 Enter your username and password in the labeled fields and click Log In. HOW TO OPT OUT OF MANDATORY ARBITRATION. Post your question to Twitter anytime. You shall comply with the terms of all applicable Open Source Software licenses, if any. If you are located outside of the United States, or if Section 17 does not apply to you or is otherwise unenforceable as adjudicated by a court of competent jurisdiction, then Section 18 applies to you: NON-EU RESIDENTS . Belkin may provide translations of this Agreement as a convenience to users. APP SOFTWARE RESTRICTIONS . THE FOLLOWING PROVISIONS AFFECT YOUR RIGHTS. HOW TO OPT OUT OF MANDATORY ARBITRATION. BELKIN IS NOT RESPONSIBLE FOR (I) YOUR FAILURE TO FOLLOW SAFETY WARNINGS, PRECAUTIONS OR ANY OTHER INSTRUCTIONS PROVIDED WITH THE PRODUCT AND/OR SOFTWARE, (II) YOUR NEGLIGENCE IN USE OF THE PRODUCT AND/OR SOFTWARE, OR (III) YOUR INTENTIONAL MISUSE OF THE PRODUCT OR SOFTWARE. If you decide not to download and/or to use an upgrade or update provided by Belkin, you understand that you could put the Software at risk to serious security threats or cause the Software to become unusable or unstable. You hereby waive and release any legal claim you might have against Belkin with respect to these sites or third-party products or services, and your use of these sites, third-party products or services. 4. Keep holding the Reset Button for a moment until the first port light is on again. All information provided to you by Belkin is provided as is and as available. It'll be at the top of the page in the classic Linksys interface. LIMITS ITS MONETARY LIABILITY TO YOU, UNDER ANY LAW, TO FIFTY DOLLARS ($50.00). Our goal is to provide you with a positive experience when using our apps, products and services, while at the same time keeping your Personal Information, as defined in the Belkin Privacy Policy (the Privacy Policy), secure. No failure or delay in exercising any right or remedy shall operate as a waiver of any such (or any other) right or remedy. Linksys Velop node consistently dropping every day. Unplug the router from its power source, while still holding down the button for 30 seconds once more. Also as a note, none of the other nodes drop throughout the house. Please toggle the WPS button on and then offin the Linksys app. By you, we mean the purchaser, recipient or other end user of the Product containing the Software or the purchaser, recipient or other end user of the Software on a standalone basis. The Software is made available to you on the basis of a limited license only as set out in this Agreement. Any suppliers of Belkin shall be direct and intended third-party beneficiaries of this Agreement, including without limitation with respect to the disclaimers of warranties and limitations on liability set forth herein. The Software may contain links or other features that make it easier for you to visit or log-in to independent third-party websites (Linked Sites). Using the app, started the process of adding a new device to extend the wireless. Other than as set forth in the preceding sentence, a person or entity who is not a party to this Agreement shall not have any right to enforce any term of this Agreement. The warranties and remedies set out in this Agreement are exclusive, and, to the extent permitted by law, in lieu of all others oral or written, express or implied. Some Products include an auto-update feature, which gives us the ability to make updates automatically. Customers may experience a blinking blue LED on the child nodes after the update. We can perform a hard reset on the router by holding down the reset button for 20 seconds and releasing it. Notwithstanding anything to the contrary in this Agreement, by using the Software, you acknowledge and agree that it is solely your responsibility to understand the terms of this Agreement, as well as the terms of use of any App Store that may be relevant to the Software or the Product. If you opt-out, you will retain your right to file a lawsuit. Page 8: How To Restore Factory Defaults Linksys Holdings, Inc. 2023 | All Rights Reserved | Security, Legal, Privacy, & Accessibility. This Limited Warranty is void if failure of the media has resulted from accident, abuse, or misapplication. Belkin warrants that any media (such as a CD or USB stick) on which the Software may be provided will be free from defects in materials and workmanship under normal use for 90 days from the date of its original purchase (the Warranty Period). Residents of countries in the European Union may also bring any such dispute before a local consumer dispute resolution body, if any such body is constituted under the laws of the country in which you reside. We cannot guarantee that it is correct or up to date. Continue holding Reset for another 30 seconds. All rights not expressly granted to you by Belkin under this Agreement are hereby reserved by Belkin. 4. PLEASE READ CAREFULLY. This is the process I've tried: Factory reset the nodes and waited until the status light is violet. 2. Click here for our list of global support numbers. EXCLUDES ALL LIABILITY FOR THE LOSS OF, OR DAMAGE TO, DATA CAUSED BY USE OF THE SOFTWARE; EXCLUDES ANY LIABILITY IT MAY HAVE TO YOU FOR: LOSS OF THE ABILITY TO USE ANY THIRD-PARTY PRODUCTS, SOFTWARE OR SERVICES, AND, ANY INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE LOSS OR DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, DATA, BUSINESS INTERRUPTION OR COST OF PROCURING SUBSTITUTE SERVICES), WHICH ARISES UNDER ANY LAW (INCLUDING THE LAW OF NEGLIGENCE) AND WHICH RELATES TO YOUR USE OF, OR INABILITY TO USE, THE SOFTWARE OR ANY RELATED SERVICES. Notwithstanding the foregoing, you or Belkin may file a lawsuit in court rather than resolving the Dispute by arbitration if (a) the Dispute qualifies for small claims court (there are monetary limitations for small claims court), or (b) you opt out of these arbitration procedures within 30 days from the date that you accept this Agreement(the Opt-Out Deadline). Linked Sites are not under Belkins control, and Belkin is not responsible or liable for and does not endorse the content or practices of such Linked Sites, including any information or materials contained on such Linked Sites. TERM . 2. SUBSCRIPTION PRICING AND TERMS Two auto-renewing subscription options: $4.99 per month If you are a natural person who resides in a country in the European Union, the laws of the member state in which you are a resident shall apply to this Agreement and any disputes potentially arising in connection thereto. The limited license in this Agreement will automatically terminate if you fail to comply with any of the terms and conditions in this Agreement. 3. YOU ARE RESPONSIBLE FOR COMPLYING WITH ANY SAFETY WARNINGS AND PRECAUTIONS THAT ACCOMPANY THE PRODUCT. 11. GOVERNING LAW . 12.212. Software does not include any Open Source Software (as defined below). If the log-in window refuses to accept your password no matter what you do, it's time to reset the router to factory defaults. If the Software is software or firmware embedded in a Product, you must stop using the Product. All title and intellectual property rights (including without limitation all copyrights, patents, trade secret rights and trademark rights) in and to the Software (including but not limited to any content incorporated into the Software), the accompanying printed materials, and any copies of the Software, are owned by Belkin or its suppliers. It is your responsibility to back up your system, including without limitation, any material, information or data that you may use or possess in connection with the Product or Software, and Belkin shall have no liability for your failure to back up your system or any material, information or data. Third Party Beneficiary. If Belkin is the subject of a claim, becomes involved in a legal proceeding, or suffers any economic loss or damage as a result of your violation of this Agreement, to the extent permitted by law, you will be responsible for compensating Belkin for the full amount of its loss, as well as any reasonable amounts Belkin incurs in lawyers' fees, expenses and court costs, except to the extent that Belkin contributed to the loss or damage. Our team has finished investigating the issue andfound a permanent fix. Re:Linksys Velop Mesh - HS105 plugs not staying connected @KLH3468 If your mesh network only has one wireless network name you could try to enable the guest network (not familar with Linksys) if it is possible, and only have the 2.4 Ghz network band enabled, which you can connect the plugs to just that network. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or, if the dispute qualifies, in small claims court. In addition, application of the App Stores terms of use may result in other terms of this Agreement not being applicable to the Software or applying in a different way than this Agreement states. 10. This Software is licensed to you by Belkin and, where applicable, by Belkins suppliers. To access this page from the dashboard, tap the menu, Linksys Holdings, Inc. 2023 | All Rights Reserved |, Here is the article on how to Toggle the WPS setting, Security, Legal, Privacy, & Accessibility, to cancel your service contract with us; and. YOU UNDERSTAND THAT THE PRODUCT AND SOFTWARE ARE NOT PART OF AND DO NOT CONTAIN A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM. NOTWITHSTANDING THE ABOVE AGREEMENT TO ARBITRATE DISPUTES, YOU AND BELKIN EACH ACKNOWLEDGE AND AGREE THAT EITHER PARTY MAY, AS AN ALTERNATIVE TO ARBITRATION, BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT TO RESOLVE A DISPUTE, SO LONG AS SUCH SMALL CLAIMS COURT DOES NOT PROVIDE FOR OR ALLOW FOR JOINDER OR CONSOLIDATION OF CLAIMS. If you turned offHomeKit Integration as a temporary fix you are welcome to turn it back on and then toggle the WPS button on and then off in the Linksys app. Belkin International, Inc. Select "Add Another Node" and follow setup instructions. IF EITHER PARTY BRINGS A DISPUTE IN A COURT OR OTHER NON-ARBITRATION FORUM, THE ARBITRATOR OR JUDGE MAY AWARD THE OTHER PARTY ITS REASONABLE COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS FEES) INCURRED IN ENFORCING COMPLIANCE WITH THIS BINDING ARBITRATION PROVISION, INCLUDING STAYING OR DISMISSING SUCH DISPUTE. 2019 Belkin International, Inc. and/or its affiliates. ALL LIFE THREATENING AND EMERGENCY SITUATIONS SHOULD BE DIRECTED TO THE APPROPRIATE EMERGENCY RESPONSE SERVICES IN YOUR AREA. YOU ARE RESPONSIBLE FOR COMPLYING WITH ANY SAFETY WARNINGS AND PRECAUTIONS THAT ACCOMPANY THE PRODUCT. Our privacy practices are described in the Privacy Policy, as well as in separate notices given when an app, product or service is purchased or downloaded. GENERAL TERMS . You acknowledge that the Open Source Software license is solely between you and the applicable licensor of the Open Source Software. Steps to set up a new Linksys router or mesh system sans mobile app or login account 1. Log in to the Velop dashboard using your Linksys cloud account and go to Velop Administration. 6-10 seconds after pressing the. Type your wireless network password (Security Key) into the Password field. Once accepted, this Agreement remains in effect until terminated. PLEASE READ CAREFULLY. SOME COUNTRIES, STATES AND/OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CONDITIONS, WARRANTIES OR GUARANTEES, AND/OR DO NOT ALLOW PRODUCTS OR SERVICES TO BE SOLD WITH NO WARRANTIES OR GUARANTEES. Rather, the terms and conditions in the applicable Open Source Software license shall apply to the Open Source Software. See how many devices are connected to your Velop system. Are you sure you want to remove the following coupon from the cart? Some Belkin Products and Software may monitor energy consumption in the home. Click the wireless network name of your Linksys Velop router (Damaged_Beez2.4 in the example). We encourage you to read the terms and conditions and privacy policy of each third party website that you choose to visit. 2. 3. No provision of this Agreement may be waived, modified or superseded except by a written instrument signed and accepted by Belkin and you. THE ARBITRATION SHALL OCCUR BEFORE A SINGLE ARBITRATOR, WHO MUST BE A RETIRED JUDGE OR JUSTICE, IN ONE OF SIX REGIONAL VENUES CONSISTENT WITH THE VENUE PROVISION BELOW. Product Claims. This Agreement shall bind and inure to the benefit of the parties and their successors and permitted assigns. Tap Log in 13 Dashboard Dashboard is a snapshot of your Wi-Fi. License and copyright information for the Open Source Software are disclosed in the Product documentation, within the Support tab on Belkin websites and within the Contact Us section on Linksys websites. If your use of the Software is subject to an App Stores terms of use, then in the event of any conflict or ambiguity between the terms of this Agreement and such App Stores terms of use, the App Stores terms of use will govern, but only to the extent necessary to resolve such conflict or ambiguity, and the terms of this Agreement will otherwise remain in full force and effect. LIMITED WARRANTY AND WARRANTY DISCLAIMER . BELKIN CUSTOMER SUPPORT CONTACTS CANNOT BE CONSIDERED A LIFESAVING SOLUTION AND THEY ARE NOT A SUBSTITUTE FOR EMERGENCY SERVICES. Third Party Beneficiary. However, in the event of a conflict or inconsistency between the English and any non-English versions, the English version of this Agreement shall govern, to the extent not prohibited by local law in your jurisdiction. These data files do not update your firmware but consist of Software files that are cached on your Product and override older files. This Agreement is effective when you click on the I Accept button, or when you in any other way use, copy or install the Software, which will constitute your acceptance of, and agreement to, this Agreement. This Agreement is not intended to and does not: (i) change or exclude any statutory consumer rights that cannot be lawfully changed or excluded; or (ii) limit or exclude any right you have against the person who sold the Product to you if that person has breached any sales contract with you. The language of this Agreement shall not be construed strictly for or against either party, regardless of who drafted such language or was principally responsible for drafting it. IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS . Are you sure you want to remove the following coupon from the cart? You represent and warrant that you are not located in or a citizen of an embargoed or terrorist supporting country or a prohibited or restricted end user under applicable U.S. or local export and anti-terrorism laws, regulations and lists. If you have downloaded the Software from an App Store, you are also subject to any terms of use of that App Store. In either case, such written notification must include your name, address, and a clear statement that you do not wish to resolve disputes with Belkin through arbitration.

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