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Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! When I contacted the dealer I was referred to lpi directly. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Simply start adding items to your cart or contact us if you have any questions. Seating: 3 Gallons: 350 Weight: 945 lbs. The cover seal wasn't even touching the tub as it was shipped. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). Fill out the form to download your instant rebate and FREE buyers guide! Text Size:millwork district dubuque apartments why did jillian leave workaholics. Manufactured with 6 individual spacious shelves for storage and organization. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Because they are built cheap. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! What else is the plan. This has incurred a significant cost as well as we should not have to be adding water every week. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. They are all under 5k. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. Does your spas high limit thermometer trip unexpectedly? IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. . Find a location that works best for you. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. Or from pretty much anywhere. How much is a. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). The decision to end our domestic dealer programs was an extremely tough one. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. . We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . We currently have been carrying out bucks to fill the tub. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. I asked if there was something that could be checked, like a sensor. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. If I could give zero stars I would. I think they are working on improving that. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. What about my warranty and my growing costs? They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. We are not seeing an order or warranty request under your name. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. A good hot tub cover will serve you well for quite a while. . ****** ***** User Friendly System Controls Topside. They are made In Tennessee under a number of names. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Submitting a response indicates a willingness to work with customers to make things right. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. SOLD MAY 2, 2022. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. However, within the last few months the customer service department in TN have been outstanding to work with. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. We are currently waiting on quotes from technicians in your area. He found it buried under some expanding foam. If you have back pain, especially lower back pain. Staples hold the wood frame together. Jets are one of the best parts of the hot tub. A solution has been advised and implemented, with a contingency if it does not resolve. After all, opportunities for long soaks in the hot. Many of our activities encourage members to socialize and develop friendships with other residents. Take a virtual tour of one of our showrooms. Every time I call back I end up on hold and nobody ever picks up the call. Just wondering cause I just ordered one. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. BBB is here to help. Read more about 5 Ways Hot Tubs Improve Your Health! For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. I know how to do the chemicals and how important that is having been a pool owner for 20 years. View David Hatley's business profile as Chief Executive Officer at LPI. There is no way this company will remain in business with these types of complaints. . This is required per the written warranty section in your manual. I have now stepped up the phone calls to every other day in the hopes of making progress. 8 Perimeter LED lights. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. EVERYONE I have dealt with in this company has lied to me. Call us at (425) 485-6059. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. After seeing their 1 star review rating I have to say that is too high. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. Aqua Living is looking for a competent Inventory . Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. aa rechargeable battery with charger. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? September 6, 2021 LPi. If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Well guide you through the process. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. These people are crooks and are lying about there ability to make and deliver on tubs. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. but communication is key to success. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. Re: Curious about LPI / Aqua Living / Dr Wellness. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. Its not the fault of the distributor if they cant get product. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp But now its 5-6 months since purchase. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. As of 1-15-2023 the website is still down. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. Any assistance you may provide is appreciated. Unlike others, my experience has been excellent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. The better maintained your tub is, the longer your investment in health & relaxation will last. Everytime I talk to this company I want to throw the hot tub out in the street. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. There's no way I should owe that much. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next You were advised that the payments would be acceptable. We purchased a SPA from LPI, Inc. in June. So you better learn to work on it. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. Learn how to avoid this issue and quickly fix it if it does occur. Its not how most major manufacturers do it, but that is how they are going. What a scam. Very risky in my opinion. I am beyond pleased with all of them and will continue to use no one but them in the future. Its already three weeks past the original estimated delivery date!! I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. I purchased a Spa on 07/24/2022 for $9,964.00. Oct 30, 2018. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. I want my tub replaced or refunded in full. A request to expedite your components has been made. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My experience with this company could fill a book. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Wonder what the long-term implications on quality, service/warranty is. From the grocery store to the park to family road trips, your dog is always by your side. Scotty Baker . See details. I'm now waiting for my fourth control panel to be sent to me. $369,000 Last Sold Price. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. All products are proudly made in the USA. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. This went back and forth for quite a while. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. 2,550 Sq. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. I was told last year by a supervisor that the tub is my issue not theirs. I went to the lpi website to file a service request and discovered the website was down. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Caldera is not part of LPI at all. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. The solution? Finally, they admitted that the spa that I purchased did NOT have the audio system. 5% would be over a 400$ late fee. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. He then sent me a message saying hes canceling the order. Please contact ***** at 423-349-2969 to discuss possible solutions. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. How do you choose the best hot tub for back pain? I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). (The consumer indicated he/she DID NOT accept the response from the business.). Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. lpi aqua living. When I followed up again. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. Told the it would be 4 to 6 weeks. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Grow your business. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. If there are only a few people you plan on inviting into your hot tub (lucky them! Some kind words from our happy hot tub owners! Sincerely. One of the easiest ways to protect your investment is a hot tub cover. an outstanding level of service, and prices that cant be beaten. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. It has been over 200 days since I paid for a hot tub from LPI that I never received. . The cover was so misaligned that i can see through the center into the tub. The guy that delivered my hot tub that Danielle suggested was awesome. The credit card acknowledged that you would retain the credit on 12/30/22. lpi aqua living. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. Learn how to properly clean & maintain the longevity of your spa cover. I received the cover in early December and there were NO metal strips built in. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. Well guess what it did and a lot. It took 8 months to get the extra filters that I purchased at original purchase date. During the pandemic, I lost my job and worked with LPI on payment arrangements. It has performed as promised and we are happy. Read about common issues that spa & hot tub owners run into and how to fix them. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. With locations across the country youll always find the best deals. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Their partnerships are a major reason why we are here today.. He Told me I should just find the part on another website. It appears that access is not available on two sides of the spa. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products.

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