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Please allow adequate time to obtain any such advice or documents. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Yes, and this depends on the airline's policy. All airline tickets must be issued in the name of the passport/photo identity holder. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Please understand that travel service providers may not be able to accommodate every request. Never miss a flight (deal) again Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Such a change is deemed to be a minor change. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Reviews. Please understand we are working as hard as we can to help everyone. Some US states are also requiring COVID tests for travelers to enter. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Advertised prices may be limited to travel within specified dates. You should be aware that costs could increase closer to the departure date. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. You will be asked to sign up or log in. Your travel credit can be found in My Wallet. Sound good? Anyone can book with us, just not everyone will be able to get access to special discount student fares. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Packages cover a 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. No need to worry, your credit is associated with your original booking and not just your email address. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Depends on the airline policy. Unfortunately if we cant reach you, our agents have to move on to help other customers. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Sign up. The credit will be for the remaining amount of your ticket. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. There are a few exceptions that must be booked on the phone with our agents. You will need to know the legal name and date of birth of your friend(s). In some cases, failure to present required vaccination documentation (e.g. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. If you would not like to accept the future travel credit, we can look into the possibility of a refund. This applies to future travel credit as well. Most airlines have issued one free change and you may be eligible to cancel for future credit. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. You are solely responsible for any such fees as well. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. No. Failure to provide this information on check in will result in passengers being denied boarding. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. You should also confirm departure times for each onward flight. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. We are a Member of ABTA, membership number W325X. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). 2013-2023 StudentUniverse. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. I have questions about baggage. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Please confirm which airline your credit is with by visiting My Wallet. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. We are trying to help as many people as possible as quickly as we can. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. A flight disappearing from your account typically means that the airline has cancelled it. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Dollars? We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse is not an insurance company. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. When emailing us, make sure you include the invoice numbers of everyone in your party. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Please note that we can *NOT* reinstate your flights for you if you cancel them. We will message those requirements to you (if there are any) prior to you making any purchase. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Final payment is due 60 days prior to the tour start date. If you have registered before, please check your registration is valid and has not lapsed. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Most of our deals are available to be purchased online. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Refund Policy. Such terms and conditions may be disclosed by use of hypertext links. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. Have a look and see if there is one that works for you! Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. This page sets out the Terms and Conditions under which you . When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Travelers are responsible for ensuring that they have all necessary travel documents and visas. These are intended to give a guide to the services and facilities you should expect from your accommodation. Additional costs are your responsibility. Please ask us to confirm what protection may apply to your booking. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. accommodation (c) vehicle rental or (d) other tourist services If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. ago StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. These include: In these instances, you would need to contact us for help completing your booking. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. :). It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. StudentUniverse is not an insurance company. The merchant should process the refund through the same technology used to make the original sale. Please check your airline's policy. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. You agree that you are bound by such additional terms and conditions. No date changes are permitted outside of your tickets validity period. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). How much can I bring? Well be with you within a few days. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Most airline tickets do allow changes for a fee, plus any difference in fare. Please note that carriers may be subject to change. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Yes! No, please dont! If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Please note that for all air bookings a service fee of up to 16 will apply. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. If your search has some of these special fares available it will be messaged in the search results. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Bottom Line. These policies and rules are binding on you, so be sure to review them before purchase. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 198 User Reviews. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. You will need to have their legal name as it appears on their ID and their date of birth. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Travel & Covid-19: Everything you need to know. To confirm your travel arrangements you may be required to pay a deposit per person. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Individual services and tour organiser packages. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. We are not obliged to accept your order and may, at our discretion, decline the order. 5 months later I am still trying to get my $900 back from this scam. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Amendment and cancellation policies differ per hotel. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. To find out if there is a fare difference . Regardless of the situation, we have to stick to airline policy. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Tuition and Fee Policies in the Event of Campus Closure. StudentUniverse is on a mission to make global experiences possible. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Tuition and Fees Refund Policy. How do I change or cancel my flight ticket? Yes, your travel credit is good for the same airline as your original flight. The short answer is no. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Write a Review. No need to worry, your credit will still live in My Wallet. If you are not finding a price point that works for you, continue to check to see if something becomes available. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals.

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