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This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. It only fires up when you open a browser. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. A spokesman for BT told the BBC only a "very small" number of users have been affected. Therefore, we can consider this issue closed. >. This will open the Hub Manager. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. - edited Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. 01-10-2020 Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. No problem. Then use the Orbi router in router mode. Check the box next to Auto Firewall Open. Click a dropdown for your model of hub. Having a yolk sac that is too large or too small has been associated with pregnancy loss. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. 8:32 AM - edited Just plug 3rd party router into the wall mounted Openreach fibre modem. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. BT will be rolling out an update to all devices later this month. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . ? Simply connect a 3rd party router to any LAN port on the hub. It means I have a redundantSonos Move which is incredibly frustrating. How do I use my Smart Hub as a modem only? I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. 11-05-2020 This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. To change anything you need to click one of the settings. There are at least adozen other things that also result in the same situation. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. 6:38 AM This topic has been marked solved and closed to new posts due to inactivity. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. 9:11 AM If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Yes its not ideal. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Frame Size: 17 inch,19 inch or customer size. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. The handler switched off 5ghz frequency remotely. 9:40 PM To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Turn off 5ghz and install the boost followed byall speakers. Using BT Business Hub or router. Baldrick1. This complaint isnt resolved for me. Ive got a man from BT ringing me during the week so I will report back what happens. 01-10-2020 Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. 01-10-2020 Thanks for the explanation. Your broadband can be activated any time up to midnight. Make sure that your computer is. Connect using the details on your hub The lights on your hub will change to green or flashing orange as it is setting up. . it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Copyright Expert Reviews Holdings Ltd 2023. (the macaddress is the same as the wifi router apart from a few letters. It works on my Business Hub 6, in fact it's not even hidden. 2023 BBC. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. ie. The router is now displaying hidden ssid. Web admin interface of the BT Smart Hub 2 router. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. 4) Enter the Admin password. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Thanks. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. - edited Can Nigeria's election result be overturned? 8) Wait for your devices to reconnect. BT added that an update for all users would be available by the end of May. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. This will take to a status screen. Check that you're connected to your Hub's network. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Configure the modem for transparent bridge or modem only mode. 11:46 AM Connecting your computer to your broadband. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Can you seamlessly switch back and forth between the two modes? Were sorry for any inconvenience caused.. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Connect the cable to the hub's power port, plug it into the wall and switch it on. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Guide to BT Business Hybrid Connect. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Enter your username or e-mail address. However, I agree with some of the comments. I don't think the workaround for modem mode works. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. This WAN socket can be used with either a FTTP interface or a FTTC modem. So the question remaining is does it actually work on a residential Smarthub? Will give this suggestion a try. It should appear as soon as you connect to the Hub and open a browser. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Read about our approach to external linking. Steps taken from a post on the BT Community. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? My speed has dropped to 40Mbps on my wifi devices. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Enter the username and password for your BT Smart Hub 2 router. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Read about our approach to external linking. BT's done a great job on this router. Cleverly, the security password is the same for both networks and can only be changed for both. Using the BT Hub Manager As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. I may try the hardwired solution if things do not move fast. There are simple ways you can boost performance and get the best from your broadband. Can anyone confirm it works? Simply connect a 3rd party router to any LAN port on the hub. 9:48 PM. 2) ClickWireless. I have disabled the bt fon and bt wifi to reduce my home network clutter. This is so you can learn about some of the most important features of your BT Broadband package. I just tried it with an old, Not sure if it was still broadcasting the SSID. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. It can. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. The default IP address is 192.168.1.254 but you can change that here. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. This would be a double NAT (two router) condition which isn't recommended. Pretty obviously really if I look at an old BT modem. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. All rights reserved. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. At the bottom is a setting for Bridging. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. I have now switched the 5GHz option off,which immediately sorted the problem. To view the router settings, go to http://192.168.1.254. Make sure you've completed every step of Smart Setup. Enter the admin password. Links to user manuals and other documents for BT Hubs for broadband. 03-10-2020 The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. If it doesn't accept the admin password, click on Hint. I have raised a complaint with BT as MacBook works fine, but app does not. Smart Setup is BT's online set-up wizard. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Navigate Advanced Settings > Log in > Broadband > Internet. Connect the cable to the hubs power port, plug it into the wall and switch it on. Select Add Additional Network from the drop-down menu. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This should explain it. Re: BT smart hub - hidden bridge mode menu ? What is Smart Setup on the BT Hub? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? This brings up a hidden page. Works fine. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? 03-10-2020 Broadband speeds You can't exit the first few steps. If previous posts are correct it probably works on the Business version and not on the Residenial ones. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM If your BT broadband home network is playing up, you're not alone. Changing Wireless Modeto 2 didn't fix the problem. Go to Solution. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Check that you're connected to your Hub's network. It never occurred to me that bridge mode would bypass the router section. Your BT Business Hub should now be in bridge mode. Need support for other hubs and routers? Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Links to user manuals and other documents for BT Hubs for broadband. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Do I need a WiFi 6E router to use WiFi 6E products? Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. BT Smart Hub settings - make your router faster and less annoying. Plug the microfilter into the socket. I viewed pages 9100 through to 9150. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. To make this change click on Advanced Settings, Wireless. What? 7h47. Fix problems or report a fault with our troubleshooter. 01-10-2020 Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. AP mode is preferred if you have a ISP modem/router that can't be bridged. I too have just discovered this thread, having tried to sort things out for the last week. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. on My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. You should see a box similar to the one shown below. Plug the microfilter into the socket. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Select the Link Configuration sub-tab. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 ensure Sonos all working correctly via boost with 5ghz still turned off. Thats great to here. BT is offering firmware updates to those affected. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Make sure it is fully pushed in - you'll hear a click. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". The BBC is not responsible for the content of external sites. Click a dropdown for your model of Hub. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! You would not need to connect between the two wireless networks then, avoiding the broken code in the router. My router is getting blocked despite following all the advice above and anything I could find online. How do you turn off wifi? Sorry, our virus scanner detected that this file isn't safe to download. I have an update to share with you all regarding this issue. Slide the two parts of the hubs plug together until they click into place. Check which BT Hub you've got >, It only fires up when you open a browser. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Click a dropdown for your model of hub. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Links to user manuals and other documents for BT Hubs for broadband. Connect using the QR code Guide to 4G Assure. Trouble connecting? The app then stopped working. Sorry, we're still checking this file's contents to make sure it's safe to download. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. I have disabled the bt fon and bt wifi to reduce my home network clutter. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Almost instance response. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Go to IPv4 Configuration. Guide to the BT Business Smart Hub. When the lights have stayed solid blue for two minutes, your hub is ready to go. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Change the Hub Gateway IP address to 192.168.2.1 I have never tried using just the modem section with a different router. 10:38 AM Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Then you can use the Orbi router in Router mode.3. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. If you want to exit, you'll need to do this on the login step of Smart Setup. This brings up a hidden page. Insert the other end of the broadband cable into the Broadband socket on your hub. all fixed. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. At the bottom is a setting for. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Switched it off on iPhone, instantly worked for the app. At conservative gathering, Trump is still the favourite. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Not sure which hub or router you're using? (the macaddress is the same as the wifi router apart from a few letters.) Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. It should appear as soon as you connect to the Hub and open a browser. Been running flawlessly for 2weeks now since running the system in this set up. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. I also want to be able to repair and modify the frame. What is the difference between WiFi 6E and WiFi 6? Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable .

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