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Establish trust. All Rights Reserved. Customer relations are also an essential component of the business model that has been developed by Starbucks. (1997). Starbucks prioritizes employees in its corporate social responsibility efforts. AACSB: Application, Ethics, Difficulty: Moderate C. coffee and tea growers* Cell differentiation and specialisation - GCSE, Fundamentals of Financial Management, Concise Edition, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Marketing Essentials: The Deca Connection, Carl A. Woloszyk, Grady Kimbrell, Lois Schneider Farese. Decaf Coffee Market Size is projected to Reach Multimillion USD by 2028, In comparison to 2023, at unexpected CAGR . Blooms: Apply The Starbucks franchises in New Zealand have also been accused of underpaying their younger workers. discrepancy is stark. c. environmental tax beds, which is acceptable in that culture. They need to develop sustainable sources of quality beans. (Select all that apply.) Mitchell, R. K., Agle, B. R. & Wood, D. J. Course Hero is not sponsored or endorsed by any college or university. AACSB: Analytical, Difficulty: Easy Blooms: Remember The No one is born with culture; all humans have to learn what is considered appropriate behavior in their surrounding cultures. Suppose that they do, and receive something completely different than what was shown on the market, do you think they will keep buying from that place? The traditional approach to business ethics that has been championed by many corporate leaders echoes the sentiments of the late Nobel Laureate economist Milton Friedman, who famously stated that corporations ultimately have no ethic responsibilities other than to increase the value of the corporation for shareholders. via the notion of what constitutes necessity as opposed to luxury. One way to address the issue of shared responsibility between corporations and society is the implementation of a(n) ________. Pinched supply chains, the decimation caused by COVID, heightened tensions and political unrest, a racial reckoning and a rising generation which seeks a new accountability for business. Explain using details from the text. gender D. pet owners, Which of the following are the duties of the board of directors? Donec aliquet. The environment is not considered a stakeholder. d. committing to have 50% of board seats help by women or minorities, actions a firm undertakes to satisfy the base threshold for acting ethically, how is the concept of corporate personhood defined? a. D. Present information to the board of directors. Bonus Eligible : Yes. Starbucks CEO Kevin Johnson earned a $1.86 million bonus in fiscal year 2020 in addition to a larger retention award, designed to. "Business and trade" is defined as the exchange of goods and services in a dedicated market for the purpose of commerce and creating value for its owners and investors. Starbucks set out on its current course in the 1980s . What CSR lesson did Starbucks convey when it closed its stores for a day? The company promotes itself as a firm that seeks to maximize the comfort of its customers, and the provision of top-quality customer service. Each employee prides in working in an organization that acknowledges his efforts. simply advertising. a. consumerism Answer: False, True or false? It is ineffective because it only requires disclosure of information about suppliers' working conditions and does not govern those suppliers. Find the absolute maximum and minimum, if either exists, for each function on the indicated intervals. Too Short! The triple bottom line focuses on three things: profit, people, and planet. d. guidelines designed to help organizations with compliance and reporting, the freedom and ability to make choices based on one's perception of right and wrong, Byron Almen, Dorothy Payne, Stefan Kostka, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. a. U.S. jurisprudence d. plastic-cover manufacturers, milk producers, Urban and suburban communities, coffee and tea growers, which of the following is not stakeholder of a nonprofit business? (A)[1,3](B)[0,2](C)[3,4]. Berrett-Koehler Publishers. They can affect how successful Starbucks is by doing their job and providing inputs into decisions that go into creating products and services that customers want. a. honesty and integrity b. virtue ethics and utilitarianism c. loyalty to management d. respect for business diversity honesty and integrity True or False: The environment is not considered a stakeholder false In a short paragraph, explain how entrepreneurs can still remain ethical while focusing on profit. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. They have clearly defined symbolic speech and what type of symbolic speech is protected. Q: The focus on chapter 6 is diversification which can mean different things for companies depending on the context. d. the Louisiana Purchase, South Korean companies like LG and Samsung employ . (Select all that apply. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. c. the Dakota land trade Donec aliquet. (promenades; tarries). Building a trust with your customers through marketing is very important and I say this because first impressions determine whether or not a person will decide to buy your product. Sample Answer: MITRE is a five-step guide to stakeholder assessment and management. c. utmost conduct Stakeholders To contribute to sustainable development inside a destination using environmentalism, everyone stakeholders should collaborate systematically to seek collective advantages again for destinations, also to improve the macroeconomic stability of such region's people and support preservation. b. the challenges of outsourcing production to lower cost and increase profits An example involves a partnership that was created between Starbucks and Arizona State University that provided scholarships of these kinds where the corporation would pay for more than 50% of the students tuition. Blooms: Remember A company must identify and Starbucks has also been accused of overpricing its products, particularly concerning its franchises in China, and of underfilling its cups as well (Laplume et al., 2008). which of the following is the best description for what it means to be a professional of integrity? In other words, enculturation is taking control over one's own culture, whereas acculturation is the merge of two cultures. The shippers have also announced the suspension of both . Which of the following are well-documented outcomes? ), milk producers In a short paragraph, describe the difference between enculturation and acculturation. The entitlement of the environment to legal status is a long-argued b. code of ethics Stakeholder theory and organizational ethics. Most business organizations hold three different kinds of beliefs about themselves. The viewpoint articulated by Friedman has slowly given way to a more expansive view of business ethics that is based on the principles of stakeholder theory. If the heirs of the business owner want to continue the business in their own names, they will be considered a new business, even if they are using the assets of the old business. What is a measure that accounts for an organization's results in terms of its effects on profits, planet, and people? c. customers are considered high-priority stakeholders He had a tire blowout while driving and crashed into a $1,400 fire hydrant. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. 52,000 workers in the US and many US companies now manufacture their products abroad. It The price of plastic straws had been increasing and Starbucks saw the proposal as an opportunity to both please stakeholders and cut costs d. Many cities were already considering plastic straw bans and agreeing to the proposal allowed Starbucks to act before regulatory action was taken Which of the following are Starbucks' key stakeholders? : an American History (Eric Foner), Psychology (David G. Myers; C. Nathan DeWall), Biological Science (Freeman Scott; Quillin Kim; Allison Lizabeth), The Methodology of the Social Sciences (Max Weber). Describe what type of goal each is. c. Compute and plot the A, B, and C zone boundaries on the p-chart. From just a narrow storefront, Starbucks offered some of the world's finest fresh-roasted whole bean coffees. Has opportunity to lead a team. Secondary stakeholders are media outlets, government, enviromentalist groups, and their competitors. This file is copyright 2019, Rice University. Which is the best example of a novelty craze? AACSB: Application. It is important for executives to interact with outside-environment stakeholders All stakeholders must be treated the same. Nam risus ante, dapibus a molestie consequat, ultrices a, View answer & additonal benefits from the subscription, Explore recently answered questions from the same subject, Explore documents and answered questions from similar courses. represents ethical stakeholder theory. with Starbucks in lieu of a civil action against the corporation. Describe the steps in the MITRE stakeholder process and provide an example. d. mercantilism, which of the following definitions best describe moral agency? True or False: CSR and greenwashing are the same concepts, True or False: it is important for executives to interact with outside-environment stakeholders such as media and government, True or False: the most important function of the board of directors is to hire the president of chief executive officer, True or False: all stakeholders must be treated the same, which of the following are the opposing views of how large, publicly held corporations should approach social responsibility and ethics? Consumer responsibility is diminished if advertising is directed toward children. The principles of stakeholder ethics overlap with the parallel principles of corporate social responsibility. Draw a T-account for the bank after this first round of loans has been made. Malaysian Airlines is another example of a company responsive to the stakeholder process. AACSB: Reflection, Difficulty: Difficult Every stakeholder has different interests depending on their relationship with an. Blooms: Understand AACSB: Application, Real-world. The number of defectives in each sample is listed in time order in the table that follows. Which of the following is NOT a characteristic of a strategic leader and stakeholder such as Howard Schultz? Describe at least two ethical duties an employer owes to their employees. (Select all that apply.) b. carbon tax Job Summary and Mission. Phillips, R. (2003). Multiple highly publicized incidents involving conflicts between Starbucks and its customers have been detrimental to the companys reputation in the area of corporate social responsibility. A decision to be less Which of the following is true of Court decisions concerning symbolic speech? A. her portrayal of the character was insincere Starbucks that would result in change to the issue of racism in America. It has had success in the United States Financial Analysis of PUMA and Nike, Inc. Starbucks Stakeholders: Employees and Customers. Fu, itur laoreet. Enculturation and acculturation seem very alike but when paying close attention, the differences start to pop out. c. he believed one secures one's own good outside of political science company. Explain how Ikea has had to adapt its business model in different countries. Which of the following laws ensures that employers provide a workplace environment free of risk to employees' safety and health? D. chief privacy officer, In which functional areas of business does the CEO hire management? CSR and greenwashing are the same concepts. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Ethical standards do not remain the same; they convert in response to evolving situations. It is important for executives to interact with outside-environment stakeholders such as media and government. Which of the following are considered intellectual virtues? It is best for companies to avoid involvement in such controversies because of the polarizing effect they have on the general public and consequently on Starbucks customers and potential customers. (Select all that apply. Over time, people change, technology advances just like it has in the past couple of years, and cultural mores shift. Blooms: Remember c. marketing Take airbnb for example, accommodations are not inspected while in a hotel, they are. Coffee and tea growers are Starbucks ' main stakeholders who supply the needed raw materials. Enacted in 1966, which of the following laws is the most important U.S. law forbidding cruelty to animals in laboratory settings? AACSB: Application, Difficulty: Easy b. applying U.S. law regarding child labor globally After These competitive advantages are essential for interacting with the industry environment, which involves the strong force of competition shown in the Porter's Five Forces analysis of Starbucks Corporation.The company competes against large and small coffeehouse businesses, as . Many people in the UK will have a product from Thornton & Ross somewhere at home. Although Starbucks lost profit from closing stores, it gained some credibility with communities. Global store sales increased 20% year-over-year, led by a strong 22% average increase in sales across all North American stores. most important, given its provision of goods and services. The following are the main stakeholders in Starbucks Coffee's business: Employees (baristas, partners) Customers Suppliers (supply firms, coffee farmers) Environment Investors Governments Employees. * STARBUCKS CASE PART 3 - GROUP 1. true or false: during the industrial revolution and the postindustrial era, the goal of businesses was to earn as high a profit as possible for shareholders, with little concern for outside stakeholders, true or false: even in business, ethics is not about human morality but rather about human consumption, true or false: unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture, true or false: religion's role in business is less certain today; we are perhaps more likely to see a universal, secular code of ethics develop than to see religion serve as common ground for different cultures to come together, businesses that wish to achieve the dual goal of human flourishing and responsible profits should model which ethical behavior? d. business should behave ethically, fulfilling a strategic mission, business should behave ethically, being responsible to all stakeholders, which of the following are starbucks' stakeholders? Unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture. b. the Dutch and Native American trade Partners with stakeholders and business hiring managers to ensure that the project has the skillsets and resources required for delivery. According to the I/O Model of Above-Average Returns, which of the following steps should Starbucks complete immediately before implementing a strategy? The successful candidate must be a well-rounded leader who can drive and sustain collaboration with Starbucks stakeholders across both Technology and Business, especially within challenging and . External stakeholders have a direct impact if they purchase a product and the relationship they have with a company. a. Humongous Bank decides on a policy of holding 100% reserves. Identify and describe two factors that determine the ethics of "gift-giving" as opposed to bribery. b. globalization Explain an employee's common law duty of loyalty to their employer. Starbucks primary stakeholders are their employees, customers, shareholders, investors, suppliers, coffee farmers, local communities, and other business partners. d. cap and trade tax, a " moral minimum" means which of the following? AACSB: Analytical. How has Starbucks used technology to improve its products? Athenian philosophical theories of ethics are no longer applicable in contemporary times, Which of the following describe original position? Provide at least two examples of how employees' expectations of work have changed in modern business. Blooms: Apply Starbucks continually emphasizes its commitment to corporate social responsibility. As an illustration, Starbucks once became the focus of an alleged controversy involving what some people have claimed is a war on Christmas by issuing holiday cups that were neutral as far as the absence of any references to specific holidays. training. a. an enumerated power listed in the constitution in the Bill of Rights Cross), Give Me Liberty! Starbucks Coffee Company supports its competitive advantages through the characteristics of its corporate structure. It is insufficient to have a mission statement, language on a website, or U.S. firms and their employees are allowed to use bribery in other countries if allowed by local legal and cultural differences. stakeholder needs. influence suppliers working conditions. virtue ethics (the third normative approach)- focuses on the character of the decision-maker. D. rules*, What was the reason for Scarlett Johanssons withdrawal from a recent movie? Also, a bribery is very unethical and can look bad for the business. Competitors are one of the most significant external stakeholders of Starbucks. We will send [DOCUMENT_TITLE] to your email. Labor union membership remains much higher in Europe and other Group of Seven countries than in the United States, in part because some of those countries allow managers to be members of the union. Which of the following are Starbucks' stakeholders? The two complaints most frequently filed with the Equal Employment Opportunity Commission, which strives to eliminate racial, gender, and religious discrimination in the workplace, are sexual harassment and racial harassment. A stakeholder is any party, individual, or group interested in an organization's actions and outcomes.

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