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They rapidly charged my credit card, then didn't provide the tickets. Adverse weather with no Government Agency warnings not to travel. The best person in the world. If you've forgotten your account details, never fear we also . In event of a Refund Application the English language version shall be the basis of settlement. Why is this company even allowed to operate?????? Still waiting for my refund 6 months. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. They need a better system and more staff it seems. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. An incident number or report from the Police or relevant traffic authority. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. is cancelled or postponed by the provider. i spent 2 hours online and still didn't manage to secure tickets. Worst website and app I have ever used!!! Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. I find the app difficult to navigate. etc.WHERE IS THE ACCOUNTABILITY? After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. They ended up rejecting my application for a refund and closing it down entirely. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Immediate household persons living together at the same permanent address. Travel insurance and COVID-19: what you need to know. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Sick relative? The only reason people buy tickets from Ticketek is they have no other choice. Once got a response to an email because I didnt purchase the ticket wont gi. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Are Refundable tickets available through Ticketek Marketplace? In event of a Refund Application the English language version shall be the basis of settlement. It goes against our guidelines to offer incentives for reviews. You may also wish to resell your tickets if you cannot use them. So sorry. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Make a report to ACCC. This is such scummy conduct. They gave me specific number to call to move tickets. Why is your site permanently unavailable. We also ensure all reviews are published without moderation. Hands down. chevron_left, Availability & type of seating will vary & is set by the venue. I would and do prefer not to use their services. The call centre shut the phone to the customer's face.. Would I ever get the tickets! Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Why is the price displayed on my ticket different to what I paid? No way to recover tickets. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. We/Us/Our We are the Booking agent with whom You made the Booking. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Lost a baby recently? It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Clunky unhelpful booking site for Mary Poppins Melbourne. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Wife tested positive on 13th. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Any translation of this document from English is for assistance and information only. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Please also read the General Conditions of Refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. To read more about Covid-19 please visit our dedicated page here. What the hell is that? Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Why should I buy from Ticketek Marketplace? I was certainly given the runaround by others who I had dealt with. I recognise the terms of service were available, but nobody reads those. Easy as. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. You may also wish to resell your tickets if you cannot use them. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. So thanks very much! means the unforeseen change of the date of an examination that. As it got closer to Christmas I started to worry, as they were to be presents. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Are Refundable tickets offered on Gift Voucher sales? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Instead I was sent the PDF email after the show. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Absolutely appealing customer service!!!!! Abusive partner? Just upload its fucking DEATH CERTIFICATE. The office was just as bad as the ticket fees would have you believe. Was given tickets for Ed Sheeran concert as a gift. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A copy of a notice from the examination body, school, college, university confirming the change of date. Refunds & Exchanges Follow New articles New articles and comments. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Never ever again. means an unforeseen circumstance completely outside. Zero stars, uselessly run, waste of a time company. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Safe, Fast and Verified Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Send them an inquiry many times and they are not answering! I've purchased a ticket and my event is tonight! What can I do if my tickets are lost, damaged or stolen? Safe, Fast and Verified The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Confirmation of failure or disruption of the public transport. What will a Marketplace ticket look like? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Any reason for refund must not be foreseeable at the time. What gives? Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Conditions that are unpredictable and the event is more than two months in the future. Any vehicle You plan to use during the Booking. Cool, just upload a goddamn police report. Sell tickets directly from your Ticketek Account. Where You have not been physically examined by aDoctor prior to the date of the Booking. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Anyone can write a Trustpilot review. Immediate household persons living together at the same permanent address. Ticketek takes the issue of scalping seriously. Proof that the passport has been reported to and cancelled by your Government Agency. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Are Refundable tickets offered on Gift Voucher sales? Maisie Peters: 7:00 7:45pm ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Check to see if they have an online lodge system. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? We/Us/Our We are the Booking agent with whom You made the Booking. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. A police report confirming details of the theft. Any temporary relocation for work must be for a period of at least 3 months. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Please also read the General Conditions of Refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. More Info. Automatic Refunds If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Here are 8 tips for writing great reviews. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Buy guaranteed tickets for sold out events at a fair price. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. confirmation or our website for contact details. means an unforeseen circumstance completely outside. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Where You have not been physically examined by a Doctor prior to the date of the Booking. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Find out how we combat fake reviews. If there is a financial failure of any Transport provider. Voluntary relocation or where you are changing employer for a new role. Basically, because they're the only game in town, and they can do whatever they fucking like. Any vehicleYouplan to use during theBooking. Youmade an unsuccessful request for annual leave for the date of theBooking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fuck that, what a joke of an optional extra. There is no phone number, only an email which does not get answered. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. There is no phone number, only an email which does not get answered. Safe, Fast and Verified I couldn't return to where I was, no progress, the booking system repeated itself, etc. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Is it cheaper to book online or through a travel agent? I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Cannot add tickets to wallet. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. How will I receive my tickets? A copy of the letter requiring Jury Service. Youmade an unsuccessful request for annual leave for the date of theBooking. I am trying to buy tickets but it says unable to lock the ticket. Sell tickets directly from your Ticketek Account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. A copy of the travel warning from the Government Agency. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Further details in the disclaimer. I've bumped the ticket by responding as recently as January 2023. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. A doctor cannot be You or a member of Your family. We may consider other Emergency Circumstances at our discretion. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Finally got an answer from them when I contacted fair trading to help. Privacy (data erasure request) I have been linked to your site from Ticketek.co.nz. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A doctor cannot be You or a member of Your family. I have contacted your Customer Service team but have not received a response. Why are there multiple listings for the same event at different prices? Anyone has experience getting refunds from them or have advice on what I should do here? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). How totally useless. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. I have now been trying for a refund for 6 months. I have now been trying for a refund for 6 months. Ltd. All Rights Reserved. Scalping 18. are the business owner or registered Director, or a member of. To read more about Covid-19 please visit our dedicated page here. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Create an account to follow your favorite communities and start taking part in conversations. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. They agreed I shoudl get a refund, then asked for my account details for the refund. A copy of the letter requiring Jury Service. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Verification can help ensure real people write reviews about real companies. (This can normally be obtained from the transport companys website). If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). What to do?? Breakdown A copy of the call out note froma nationalbreakdown recovery service. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Times are approx. They will do anything to hide from you. She made time to help & sort out the transfer of tickets to this area. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. means weather where a Government Agency has issued warnings not to travel which mean. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Armed Forces Naval Service, Marines, Army or Air Force. Where You are the business owner or registered Director, or a member of Your family is. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication An incident number or report from the Police or relevant traffic authority. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Poor service really. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. means a requirement to move address imposed on. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock?

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